Reliable After-Hours Condominium Management Services
01.
24/7 Emergency Response
Our dedicated team offers 24/7 emergency response to ensure that urgent failures, such as leaks and heating issues, are handled promptly. With live call answering and fast contractor dispatch, we prioritize the safety and comfort of residents, while providing Property Managers with peace of mind.
02.
Professional Incident Reporting
We provide detailed incident reports after every emergency call, ensuring that Property Managers are fully informed upon their return to the office. Our reports outline the situation, actions taken, and any follow-up required, allowing for improved future responses and thorough management.
03.
Vendor Coordination
On-Call Building Services coordinates with each building’s approved vendor list to ensure that the right contractor responds to emergencies. Our experienced staff quickly dispatch the most qualified professionals, ensuring effective problem resolution and minimizing disruption to residents.
04.
Community Support Services
We offer additional support services including consultation during crises, ensuring that your community remains informed, safe, and cohesive. Our approachable team is always ready to assist, enhancing the management experience for Property Managers and engagement for residents.
Our Efficient Work Process for Services
Live Call Answering
Our dedicated team answers resident calls live, ensuring immediate concerns are addressed without delays or confusion.
Situation Assessment
We assess the nature and urgency of the issue, determining the best course of action quickly and effectively.
Contractor Dispatch
Utilizing each building’s approved vendor list, we dispatch qualified contractors to resolve the reported issues promptly.
Feedback and Reporting
After resolving an issue, we compile a detailed report for Property Managers, ensuring all incidents are documented and communicated.